Services: Business Cases and ROI Assessments for Intranet Solutions

  Business Context

Because intranet and knowledge management investments have often failed to meet expectations in the past, executives typically require a quantitative business case or ROI assessment before allocating funds for new projects.

Companies often have a set formula for determining the ROI of intranet projects (which are usually defined as IT projects), or they may leave it open as to how business value is calculated. Either way, your ability to make a persuasive case for your project will determine whether or not the project ever sees the light of day.

  Typical Outcomes and Deliverables

We have found that business cases and ROI assessments always need to have a strong quantitative foundation, but the difference between approval and rejection is often a function of making the business case concrete and practical, as well as quantitative.

SearchScience can help you build a business case that addresses the real pain points that your organization’s knowledge workers experience when they try to get work done using your organization’s current intranet resources and capabilities.

We focus attention on the main value chain aspects/values of the organization – those activities that drive revenues and customer satisfaction in a for-profit corporation, for example – and show how an inability to connect people, information and insights has a clear and direct impact on both top- and bottom-line results.

Executives intuitively understand and respond to this kind of analysis, especially when the need is expressed in the words of their best sales, marketing, product development, and customer support personnel.

  Client Sponsorship and Participation Required

Any intranet project must have dedicated executive level support and sponsorship to succeed. We have found that presenting a persuasive and business-savvy ROI justification to an executive sponsor is the best way to get that sponsor on your side for the duration of your project – and beyond. The importance of the business case cannot be underestimated for establishing and maintaining strong executive sponsorship.

  SearchScience Expertise and Qualifications

Unlike most knowledge management and intranet consultants, the senior management team at /members of at SearchScience have a long track record of working directly with CEOs and executive teams. We know how to speak their language, and can help you establish the relationships you need to achieve enthusiastic high-level backing for your project.

  Timeframes

Business cases and ROI assessments can typically be put together in 3 to 6 weeks.