Services: Metrics, Dashboards, and Intranet Performance Management Solutions

  Business Context

Often an organization needs focused help specifically on designing and delivering a robust performance management system for its intranet solutions. To ensure success, it is important that the metrics and measures chosen reflect the strategic objectives that the organization hopes to achieve from its intranet. IT organizations have a tendency to emphasize overly technical measures, which do not capture the business benefits that are driving the organization’s intranet investments. A well-rounded, intuitive dashboard gives business leaders the measures they need to instill confidence that their investment dollars are being well spent.

  Typical Outcomes and Deliverables

Based on our experience developing metrics with a number of companies and governmental entities, SearchScience can assist you in putting together a business-relevant intranet and knowledge management dashboard in a very short timeframe. We can help you implement a solution from scratch or build one directly on top of an existing performance management or business intelligence system.

  Client Sponsorship and Participation Required

Developing and monitoring metrics and measures is an activity in which sponsors and senior executives need to play a central role. Not only are their insights particularly valuable for building the measurement system, but their participation will increase their understanding of the intranet as a strategic asset for creating real business value throughout the enterprise.

  SearchScience Expertise and Qualifications

SearchScience has developed performance metrics systems for many clients, and can apply its best practices to help you rapidly assemble your intranet metrics dashboard.

  Timeframes

Using SearchScience templates and lessons learned from previous engagements, a fully functioning intranet and knowledge management dashboard can typically be implemented in 12-16 weeks.