SERVICES

To help our clients succeed with leading-edge intranet and knowledge management projects, and to promote better understanding of the opportunities and challenges of enterprise people-information-insight connectivity, SearchScience offers a number of services:

  Business Cases and ROI Assessments for Intranet Solutions

Create a winning business rationale for intranet-based knowledge management solutions such as taxonomy-based enterprise search, enterprise blogging, secure RSS, and ExpertFinder solutions.

  Taxonomy Design and Deployment

Create and validate multi-faceted taxonomies that uniquely capture the knowledge categories of your business and organization.

  Content Indexing, Tagging, and Classification Consulting

Develop and deploy strategies for corpus content extraction, indexing, taxonomy-based tagging and content exposure (search, browse, label, etc.).

  Intranet Architecture, Usability and Findability Assessments

Identify strengths and weaknesses of current intranet deployments along dimensions of architectural soundness and scalability, quality of user experience, and ease of finding required materials on the intranet.

  Intranet Technology Selection and Deployment Management

Create and evaluate responses to RFPs, select vendors, and oversee deployment of intranet technologies.

  Taxonomy Maintenance and Management Services

Fully or partially outsource taxonomy maintenance and management activities. Get assistance setting up in-house maintenance processes and practices.

  Metrics, Dashboards, and Intranet Performance Management Solutions

Develop business measures, metrics and dashboards for monitoring and capturing value from knowledge management systems and initiatives.

  Customized Knowledge Management Workshops, Focus Groups, Offsites, and User Surveys

Design and deliver customized events and data collection mechanisms to address specific client needs.